Refund policy

Returns & Refunds

Not the right fit? You've got 30 days from delivery to send it back.

The Rules
Unworn. Unused. Original packaging. That's the deal — once body jewelry's out of the bag, it's yours for hygiene reasons. Defective or wrong item? Different story, we've got you.
Final sale means final sale.

Shipping
Our error, our cost — free prepaid label. Changed your mind? Return shipping's on you.

How It Works
Email support@skinmetals.com with your order number and what's up. Return instructions land within 1-2 business days. Pack it, ship it, done.

Refunds
Once your return checks out, refund hits your original payment method in 5-7 business days. Your bank might take a beat longer — that part's on them, not us.

No Exchanges
We don't swap sizes or styles. Our stock moves too fast to hold anything. Return it for a refund, then go grab what you actually want — free shipping on your next order.

Our Mistake, Our Fix
Wrong item or damaged piece — email us within 7 days with photos. Free replacement or full refund, no return shipping, no back and forth.

Skin Metals · 92 Corporate Park Ste C #772, Irvine, CA 92606 · (949) 416-5287