At Skin Metals, all plugs are sold in pairs, meaning the price displayed is for two plugs. Exceptions include tapers and specific body jewelry, which are sold individually. Always check the product description for clarity.

You can checkout as a guest, but creating an account has its perks! Registered members can save their shipping details for faster checkout, track previous orders, and print invoices. Plus, we offer a rewards program for account holders—so we recommend signing up!

We accept Visa, MasterCard, Discover, American Express, PayPal, and Prepaid Gift Cards. All payments are processed in USD, and international customers may incur exchange rate fees.

Yes! As soon as your order is successfully placed, you’ll receive a confirmation email with your order details and number. If you don’t see the email, check your spam folder. If you still can’t find it, your payment may not have gone through—contact us for help.

Delivery times vary based on location and shipping method. We process orders within 1-3 business days. Shipping times:

• Standard Shipping: 5-10 business days (within the U.S.)
• Priority Shipping: 3-5 business days (within the U.S.)
• International Orders: 2-4 weeks (may take longer due to customs).

Note: Ensure your shipping address is correct to avoid delays.

If your order hasn’t shipped yet, contact us immediately to make changes (e.g., style, size, or address). Once shipped, changes cannot be made.

Yes, we ship worldwide! If your country isn’t listed during checkout, it’s likely due to delivery issues we’ve encountered there.

• U.S. Orders: Free shipping on orders over $25.
• International Orders: Rates vary ($20-$25) based on destination. Delivery typically takes 7-21 business days.

Customs fees and delays may apply for international orders, which are beyond our control.

Yes! Once your order is shipped, you’ll receive an email with a tracking number. For U.S. orders, track your package on USPS.com. For international orders, tracking will update once your local delivery service takes over.

If the order hasn’t shipped, contact us immediately to correct the address. If the package is already in transit, it may be returned to us as “Undeliverable.” Once returned, we can reship it to the correct address (shipping fees apply) or issue a refund minus the original shipping cost.

First, use your tracking number to check the status. If your package appears to be lost, contact us, and we’ll help you find a resolution. Note: USPS occasionally has delays but usually delivers successfully.

We accept returns within 30 days of delivery for unopened items in their original packaging. Opened or used items are non-refundable. If the item is defective or incorrect, contact us immediately, and we’ll resolve the issue.

Contact our customer service team to request a Return Merchandise Authorization (RMA). You can:

1. Use a prepaid return label ($5 deducted from your refund).
2. Return the item yourself (tracking is recommended).

We process refunds within 2-3 weeks of receiving the returned item. Refunds will be issued to the original payment method.

To ensure the highest hygiene standards, we only accept returns on unopened and unused items. This guarantees all customers receive brand-new, unworn jewelry.

If we made a mistake, let us know within 3 days of receiving your order. Provide your name, order number, and details about the issue, and we’ll fix it right away!