Frequently Asked Question

What products do you offer?

At Skin Metals, we offer a selection of body jewelry designed for everyday wear.

Our product range includes items such as navel rings, septum clickers, nose rings, earrings, and other body jewelry available in various styles, materials, sizes, and finishes. Customers can choose from the available options and product variants listed on each product page.

Each item is supplied according to the specifications selected at the time of purchase. Product details, including material, dimensions, gauge, closure type, and included components, are provided on the respective product pages.

Our products are supplied according to the specifications selected during checkout and are intended to be used as described in the individual product listings.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–8 business days via UPS, or USPS in United States, with free shipping on all orders.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Skin Metals covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Skin Metals does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 14 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company Name: Skin Metals

Address: 2334 Synergy, Irvine California 92614, United States

Phone: +1 949 878 5808

Email: support@skinmetals.com

Customer Support Hours

Monday – Friday: 10:00 AM – 4:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time: We respond within one business day